Services

• Transformative Partnership Building
• Business Start-up Consulting Services
• Strategic Vision Formulation (Strategic Planning)
• Strategy Implementation Guidance and Support
• Succession Planning
• Transition & Change Management
• Sales / Customer Growth and Retention Strategies
• Communication Systems Improvements
• Assess and Improve Organizational Performance / Metrics and Standards Formulation
• Brand Building and Impression Management
• Executive and Middle Management Alignment
• Organizational Culture Improvements- Building a more resilient and positive work environment
• Team building- improving employee relationships and collaborative efforts
• Board-building (Board Development and Management: Board Relationships)

Questions we often hear are: What is executive / performance coaching? What can I expect? How can it help me and my organization? If you have these questions, you are not alone.

Executive / performance coaching is a short term, performance improvement process that is recognized as an important adjunct to leadership development. It is motivational and participatory by design and is highly personalized and interactive so as to address the specific issues relevant to your situation.

KLC provides coaching for:

• Business Skills and Leadership Development
• Transition to New Roles and Responsibility
• Life Balance

Often we see people promoted into management jobs without appropriate management experience or training. Studies show that the base rate for management failure is 50% (12 separate studies over a 20 year period). The cost is high in dollars, organizational performance, and on people. Ignoring the problem results in sub-performance, and a high degree of frustration by those working to make the organization better. And it creates low-morale, a competitive and territorial culture, and leads to turnover and lower productivity.

KLC's CMDP provides a continuum of leadership and management development services. Clients choose from three options to achieve their objectives, all of which work to support and improve them; however, reflect increased depth and breadth in services and long-term positive impact. Clients have flexibility in choosing the investment option with the return most suitable to them.

1. Short –term, Introductory or Refresher Leadership and Management Development Workshops and Seminars (usually 1.5-2 days) Samples include: Introduction to Management; Roles and Responsibilities of Managers, Conscious and Results Oriented Communication, Creating and Leading Teams, Performance Management / Charting Accountabilities, Time and Focus Management (Managing Competing Demands), Creating a Positive and Productive Workplace.
2. Intermediate Program (includes pre and post assessment, and a customized program plan and materials based on developmental performance goals for the management group/team)
   1. Quarterly Leadership and Management Development Sessions - 1-2 days, group size dependent (will include supervisors, managers and executives in distinct groups)
   2. Monthly Individual Coaching (KLC offers cutting edge executive coaching services through Parallel Coaching™).
3. Advanced Program—Utilizes the Intermediate Program as its core and includes:
   1. Personality and performance profiling (Hogan assessment systems)
   2. Monthly group coaching session (in addition to the individual coaching with each manager)

We provide professional education and speaking engagements for small groups to large audiences. Common topics for workshops and seminars include:

• The Art of Engagement (Interpersonal Communication Skills)
• Presentation Skills
• Customer Service as a Differentiator
• Time and Focus Management
• Conflict Management
• Results Oriented Meetings
• Life Balance
• Understanding Team Dynamics
• Persuasion and Influence Skills
• Improving Organizational Culture
• Performance Evaluation and Management
• Preparing for Promotion – Are you promotion ready?

Sample Keynote Presentations Include

Stop Sabotaging Yourself in Business™
Gain awareness of the common and subtle ways people sabotage themselves in business which lead to underperformance and gain immediate techniques that you can use now to Lead You to Greater Results

Break Free of Mediocrity
Time to take yourself to the next level and help others get there, too! How to set the bar higher for yourself and for the groups in which you participate.

Higher Ground
It's great to be a good troubleshooter, but even greater to be an innovator. Take a step up from doing what has always been doneand make something brand new.

The Value of Levity
Adding the spirit of play to work is not just some touchy-feely concept. It's a proven technique for creating greater productivity.

Are You a Provocative Leader?
The best leaders are not necessarily those who are loudest and boldest. Learn some tips for empowering, compelling, and results-oriented leader.

Commitments Not Complaints
Struggling with resistance to change and low morale? Hear about a fast track to successfully navigate change and emerge stronger.

Making Yourself Magnetic
Want to know how to draw others to you and to the efforts you make? Creating a personal magnetism is a necessity if you want to be noticed.

Our presentations are suitable for keynotes, conferences, professional training programs and business retreats. We'll tailor our talk or colloquium to meet the needs of your event and organization.

KLC offers our clients and business partners a range of Talent Assessment and Talent Development Services. We are management consultants and executive/performance coaches who are certified in Hogan Assessment Systems, a global standard in predicating performance and helping companies to identify and grow high potential talent.

Our Talent Assessment and Development Services focus on four areas:

1. Internal Candidates
   1. Promotion
   2. Transfer to a new geographic area
   3. Transfer to a new role (i.e. from a non-sales position to a sales position, from a clinical or technical role to a management role)
   4. Succession planning
2. External Candidates
1. Permanent placements
2. Interim management
3. Protirement (i.e. outplacement support for early retirement or workforce reduction)
4. Job Integration Support and Skills Development for selected individuals

Whether for use with internal candidates, candidates hired from outside the organization or by organizations working with employees to develop protirement options, comprehensive and valid assessment for suitability and readiness is a competitive advantage. Itis a preventative measure for the real probability of unsuccessful candidate promotion and hiring and placement decisions, especially considering the high costs associated with them. Lastly, it is an important employee benefit for protirement planning.

Understanding business personality is important for business success. Many of the reasons professionals, especially leaders fail are personality based, such as,

• Inability to adapt to the demands of a new position
• Inability to think strategically
• Inability to develop good working relationships with key stakeholders and staff
• Inability to execute plans and drive change
• Inability to tolerate stress, change or risk-adverse

We help reduce the guessing game and risk, and increase the likelihood of the right candidate identification and selection. We do this through a personal, private, low-stress and customized approach.